Sales Agent Optimisation

We focus on the people-centric side of sales, delivering Sales Agent Optimisation and Contact Centre Optimisation programmes across multiple markets (APAC, EMEA, US) to drive measurable performance uplift.

We leverage advanced speech analytics to differentiate between top and bottom performers, identify the specific “language of success” used in automated coaching, and integrate Intelligent Virtual Agents into solutions.

These have led to demonstrable results, including a +20% increase in premium per agent, a 39% reduction in lead costs, and a significant 27% reduction in staff turnover.

We enhance the agent experience and workflow by improving CRM (Salesforce & bespoke) and designing ergonomic UX tools for omnichannel platforms, ensuring continuous sales performance improvements across all target markets.