Operational Performance and Process Improvement

We drive significant Operational Excellence by leading structured Continuous Improvement and Six Sigma-type process reviews.

We systematically identify and eliminate operational waste, such as in claims processing, successfully redeploying 10-15% of FTE hours from wasteful activities into high-value work.

These extend to strategic transformation, where we build compelling business cases to secure global funding for initiatives that drastically improve efficiency, like moving claims automation from 20% to 80%.

We also provide expert project management for massive, high-risk financial cycles, successfully managing annual invoicing and renewals for 1 million clients for consecutive years without major operational failures.

Furthermore, we have driven efficiency gains by consolidating data processing, which improved campaign turnaround time by 50%, and by migrating contact centre solutions to cost-saving cloud-hosted infrastructures.